Returns & Refunds Policy
At ROJA London, we want you to be completely satisfied with your purchase. If you are not delighted with your fragrance, you may return unopened and unused items in their original packaging within 14 days of delivery for a full refund.
Initiate Your Return
Contact our customer concierge team with your order number to request a return authorization and receive your prepaid shipping label.
Prepare Your Package
Ensure the product is in its original, sealed cellophane wrap and securely place it in the original shipping box to prevent damage during transit.
Dispatch the Item
Affix the provided return label to your package and drop it off at your nearest authorized courier location, ensuring you obtain a proof of postage.
Quality Check & Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing